Terms & Conditions
Privacy Policy
This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by the company.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, an email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use ‘cookies to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
The company may collect and use Users personal information for the following purposes:
- To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site. - To deliver your order
We use third-party service providers for all deliveries. Your delivery address will be given to them in order for your delivery to be completed.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third-party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
The company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Delivery Information
We are able to courier or post your order to any address in South Africa. You can also collect your order from our business premises free of charge.
Unfortunately, we cannot offer courier delivery to remote areas e.g. remote farms or mines (the post office option is available for these areas).
Subject to availability and receipt of payment, requests will be processed within 7 working days and delivery confirmed by way of an email outlining the courier tracking number. It is very seldom that an order will take this long, but if it is delayed, you will be kept notified.
Estimated delivery times FROM DISPATCH
Durban and KZN: 2-3 working days
Gauteng: 2-4 working days
Eastern Cape, Free State, Limpopo, Mpumalanga, Northern Cape, Western Cape: 5-7 working days
Important to note: the time frames given are from the time of dispatch and not from the time of order.
Eastern Cape Region: R220
Free State Region: R220
Gauteng Region: R220
KwaZulu-Natal Region: R200
Limpopo Region: R220
Mpumalanga Region: R220
Northern Cape Region: R220
North West Region: R220
Western Cape Region: R220
Delivery is FREE for orders over R850 via our designated courier to all Main centres only. Should you reside in a rural/outlying area, the company reserves the right to levy a delivery charge, as it deems necessary from time to time for any particular order. This will be communicated with the customer before delivery is activated.
Should something in your basket be on back-order, we will send all your products together once the back-ordered item has arrived. If you need items in your basket urgently, please advise us by emailing hello@tanyavisser.com. We will try to assist where we can.
Collections
For those based in the Durban area and wish to collect. Please email us at hello@tanyavisser.com and we will arrange a time to collect.
TANYAVISSER.COM cannot be held liable for incorrect postal details being given as well as the items being returned as a result of non-collection. In the event that products are returned to TANYAVISSER.COM via the courier for either of these reasons, the purchaser will be liable to finalise the delivery/collection.
TANYAVISSER.COM reserves the right to change delivery fees without prior notice.
PLEASE NOTE: that the delivery fee for the below areas that fall outside main centres will be quoted for accordingly, over and above-set delivery fees: Deliveries to and from rural areas / Trust Areas, Universities, Hospitals, Chain Stores, Farms, Plots, Mines, Government Buildings, Game Reserves and Power Stations attract an additional surcharge.
Returns
Cancellation of an order
Should you wish to cancel an order this can only be done if payment has not been made. Should you wish to cancel the order once payment has been made, you will need to contact the help desk at hello@tanyavisser.com The cancellation will need to be done within 12 hours of the order being processed by yourself.
Returns
We want our customers to be happy gardeners, but should you not be completely satisfied with your purchase due to the following:-
- You have received the wrong item;
- The item was damaged in transit.
Please inform us within 24hrs of receiving the item by contacting us at hello@tanyavisser.com and we will contact you.
Should you not be completely satisfied with your product, you have 7 days to return the item.
Please follow the steps below when returning an item:
- Contact hello@tanyavisser.com within 7 days of receipt of goods
- Ensure that the product is in its original packaging. We will be unable to accept a return should the item be damaged or out of its original packaging.
- Shipping cost, should you wish to return an item, will be for your account
- On receipt of your item, we will check that it is in its original state and we will refund you the value of the product or supply you with a credit.